Payments & your account
Billing &
subscription FAQ
Clear answers about charges, subscriptions and where to get help.
What is COLORPRO* HAIR APP on my statement?
You may see this name after buying hairstyle or hair color services from Color Analysis Pro. Check your purchase confirmation email for the details.
Read the charge explanation ↗ (opens in a new tab)Where can I find my purchase details?
Check your purchase confirmation email for the details. To sign in to the app, use the email you entered during the quiz. Contact support if you need help matching a purchase to your account.
Log In to Your Account ↗ (opens in a new tab)Where can I manage my subscription?
In the app, open the menu in an analysis tab, then go to Account Settings and Premium Access.
Open your account ↗ (opens in a new tab)How do I cancel my subscription?
Open Account Settings → Premium Access, scroll to Cancel plan and follow the on-screen steps. Use the Help Center’s full instructions to complete the cancellation before your next renewal.
View cancellation steps ↗ (opens in a new tab)I don’t recognize a charge. What should I do?
Check your purchase emails first. If the charge is still unfamiliar, contact support using the email connected to your account.
Get help with a charge ↗ (opens in a new tab)How do I ask about a refund?
Contact support about your purchase. The refund policy explains eligibility and the request process; approval is not automatic.
Read the refund policy ↗ (opens in a new tab)Where is my approved refund?
The time it takes to appear depends on processing and your bank. Check the Help Center for the current guidance.
Check refund guidance ↗ (opens in a new tab)I can’t log in. Can I still get help?
Yes. Try the email you entered during the quiz. If you are still stuck, contact support from the email associated with your account.
Contact Support ↗ (opens in a new tab)Account and billing actions are handled in the existing app and Color Analysis Pro Help Center.